Refund policy

Our Return Policy

At Hoshitaara, each piece of nightwear is crafted with care based on your specific preferences and measurements. Due to the personalized nature of our products, we are unable to offer refunds or exchanges once an order has been placed.

We understand that finding the perfect fit is important for your comfort. Should any sizing issues arise with your order, we are happy to provide alteration services to ensure your nightwear fits you perfectly.

Alteration Policy

If you experience a sizing issue with your Hoshitaara product, we offer professional alteration services to adjust the fit of your existing garment. Our skilled team will work to ensure your nightwear provides the comfort and fit you deserve.

How Alterations Work:

• Contact us within 7 days of receiving your order if alterations are needed
• Share photos and describe the fitting issue via email or WhatsApp
• Our team will guide you on the alteration process
• Ship the garment back to us for alterations
• We'll complete alterations within 5-7 business days of receipt

Shipping & Costs:

• Return shipping to us: Customer's responsibility
• Shipping after alteration: Customer's responsibility
• Alteration service: Additional charges will be levied for alterations.

Quality Guarantee

We stand behind the quality of our 100% cotton nightwear. If you receive a product with manufacturing defects or quality issues, please contact us within 7 days of delivery. We will arrange for a replacement or repair at no cost to you.

Contact Us

For any questions about returns, alterations, or your order, please reach out to our customer care team: